Legal
Privacy Policy
This Privacy Policy explains how Called 2 Care (“we,” “us,” or “our”), an elder care and death doula support service based in Orange County, California, collects, uses, shares, and protects personal information when you visit called2care.org (the “Site”), contact us, create an account, or use our AI question assistant. By using the Site, you agree to this policy.
1. Information we collect
Information you give us. When you complete our questionnaire, contact form, or caregiver application, we collect what you choose to share, which may include:
- Contact details: name, phone number, email address, city or ZIP code, and best time to reach you.
- Care details about you or a loved one: relationship, age range, living situation, the kind of support wanted, daily help needed, mobility, memory or cognitive concerns, timing, and monthly budget.
- Anything you write in a message, and, for job applicants, experience, availability, and certifications.
- Account details: email, password (stored only in protected, hashed form by our sign-in provider), display name, phone, and an optional photo address.
- Messages you send to the AI question assistant and its replies.
Information collected automatically. When you browse the Site we record the page you viewed, the time, the website that referred you (domain only), and a random visit code stored in your browser for that browsing session only. We do not record your IP address in our own records and we do not use advertising cookies. Our hosting provider also collects basic visit statistics (pages, referring site, country, browser, device type, page speed, and errors) without cookies and without identifying you.
Some information you share about health, memory, or end-of-life matters may be sensitive. Please share only what you are comfortable sharing; you can always tell us more by phone.
2. How we use information
- To respond to your request, schedule a conversation, and prepare a personalized care plan or quote.
- To provide, coordinate, and improve our services, and to keep records of our communications.
- To review caregiver job applications.
- To run your account, save your assistant conversation, and send account emails (such as confirmation and password reset).
- To send you emails related to your request, such as a confirmation that we received it. We do not send marketing emails without your consent.
- To understand how the Site is used, keep it secure, prevent misuse, and comply with law.
We use sensitive personal information only to provide the services you request and as permitted by law, not to infer characteristics about you for other purposes.
3. AI question assistant
The assistant is automated software, not Deborah, and it does not give medical, legal, or financial advice. To generate answers, your messages are sent to an AI service provider that processes them on our behalf. Please do not enter detailed medical information, financial account numbers, or other highly sensitive details. In an emergency, call 911.
4. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only:
- With service providers who help us operate the Site and our business — website hosting and database, sign-in, email delivery, AI processing, and (when added) payment processing — under contracts limiting their use of your information to serving us.
- With people involved in your care, such as family members or care professionals, when you ask us to or agree to it.
- When required by law, to protect someone’s safety, or to protect our rights.
- In connection with a sale or reorganization of our business, subject to this policy.
5. Health information
Called 2 Care provides non-medical care and support. We are not a health plan or a health care provider that bills insurance electronically, so the federal HIPAA Privacy Rule generally does not apply to information collected through this Site. We still treat care details as confidential and protect them as described here. If we later become subject to HIPAA or California’s Confidentiality of Medical Information Act for particular services, we will follow those laws for that information.
6. How long we keep information
We keep requests, client records, and notes for as long as needed to provide services and for up to seven years afterward for business, tax, and legal records, unless you ask us to delete them sooner and the law allows. Visit records are kept for up to two years. Caregiver applications are kept for up to two years. Account information is kept until you ask us to delete your account.
7. Security
We use reasonable safeguards, including encrypted connections, access controls that limit records to authorized owners, and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affecting your information occurs, we will notify you as required by law.
8. Your California privacy rights
If you are a California resident, you may have the right, subject to legal exceptions, to:
- Know what personal information we collect, use, and disclose, and get a copy of it.
- Ask us to correct inaccurate information.
- Ask us to delete your information.
- Limit our use of sensitive personal information (we already use it only to provide services).
- Opt out of sale or sharing (we do not sell or share it).
- Not be discriminated against for using these rights.
To make a request, email debimarie85@gmail.com or call 714-909-7336. We will verify your identity by matching information we already have, and respond within the time the law requires (generally 45 days). You may use an authorized agent with your written permission. We honor Global Privacy Control signals as an opt-out of sale or sharing. Under California’s “Shine the Light” law, you may also ask whether we shared information with third parties for their direct marketing; we do not.
9. Your choices
- You can update your name, phone, and photo on the My Account page, or ask us to update your request details.
- Every email we send includes a way to unsubscribe from further non-essential emails.
- You can clear your browser storage at any time to remove the session visit code.
10. Children
The Site is meant for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
11. Links to other sites
The Site may link to or embed content from other sites, such as Google Maps. Those sites have their own privacy practices, which we do not control.
12. Changes to this policy
We may update this policy. We will post the new version here with a new effective date, and for significant changes we will give additional notice where appropriate.
13. Contact us
Called 2 Care · Orange County, California
Email: debimarie85@gmail.com
Phone: 714-909-7336